Privacy Policy | DMA WORLD

Last updated: 23 September 2026

This Privacy Policy explains how DMA WORLD ("we", "us", "our") collects, uses, shares and protects personal data when you visit www.dmaworld.in, create an account, request a quote or place an order. We handle personal data in line with the Information Technology Act, 2000 and the rules under it, and the Digital Personal Data Protection Act, 2023 as applicable. By using the Website, you agree to this policy.

1. Information we collect

Contact and account details: your name, email address, phone or WhatsApp number, company name and login details.
Business and tax details: GST number (GSTIN), billing address and shipping address.
Order and quote details: products ordered, machine make and model, parts lists (BOM) and other files you upload, and messages you send us.
Payment details: payments are processed by our payment providers. We do not store your full card or bank account details.
Technical data: IP address, browser and device type, and pages visited, collected through cookies and similar technologies.

2. How we use your information

To prepare quotations and process, invoice and deliver your orders.
To issue GST tax invoices and meet our legal, tax and accounting obligations.
To provide technical support and respond to your questions.
To manage and secure your account and prevent fraud.
To improve our Website, products and service.
To send you updates and offers, only where you have agreed. You can unsubscribe at any time.

3. Who we share it with

We do not sell or rent your personal data. We share it only where needed to run our business:

Wix.com, which hosts our Website and online store and stores data on our behalf.
Payment providers such as payment gateways and PayPal, to process your payments.
Courier and logistics partners, who receive your name, address and phone number to deliver your order.
Our accountants and government or tax authorities, for GST filings and where required by law.

4. Data stored outside India

Our service providers, including Wix.com, may store and process data on servers located outside India. They use appropriate safeguards to protect it.

5. Cookies

We use cookies to keep you signed in, remember your cart and understand how the Website is used. You can block or delete cookies in your browser settings, but some features of the Website may not work properly without them.

6. How long we keep your data

We keep account information while your account is active. Order and invoice records are kept for the period required under GST and other tax laws. Quote requests and messages are kept as long as needed to respond and follow up, unless you ask us to delete them.

7. Security

We use reasonable security practices to protect your data, and the Website uses encrypted (HTTPS) connections. However, no method of transmission or storage over the internet is completely secure. Please keep your password confidential.

8. Your rights

You can ask us to access, correct, update or delete your personal data, or withdraw your consent to marketing messages, by contacting us using the details below. Some records, such as invoices, must be kept for the period required by law even if you ask us to delete your data.

9. Children

Our Website and products are intended for businesses and adults. We do not knowingly collect personal data from anyone under 18 years of age.

10. Links to other websites

Our Website may link to other websites, such as payment or courier tracking pages. We are not responsible for their privacy practices, so please read their privacy policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date it was last updated.

12. Contact and grievance officer

For any questions, requests or complaints about your personal data, please contact our Grievance Officer:

DMA WORLD, S8-1402, Sector-40, Harmony Homes, Panipat, Haryana 132103, India

Email: manisha@dmaworld.in | Phone / WhatsApp: +91 9783031340

We will respond as soon as possible and in any case within 30 days.